Frequently Asked Questions - Sensors
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Door Position Magnetic Switch Wiring - One per Door
Single Door Sensor Wiring

Each door switch goes to an individual I/O port. When a door position is changed, you can tell which door has been opened by viewing the alarm source, IO1, IO2, or IO3. Either Normally Open (NO) or Normally Closed Magnetic Switches can be used, since you are looking for a state change and either type will deliver that; we do, however, recommend that you use only one type of switch so you can more easily keep track of which is closed or open. Note that there are three ports and only two Common (C) ports; you can use either "C" port as a Common to the I/O ports, and polarity is disregarded in passive devices, so you can connect two door sensors to the same (C) port. Wires up to 200' can be run. We recommend 22 gauge solid conductor, two wire cable.

Door Position Magnetic Switch Wiring - Multiple Door Switches per Door
Multiple Door Sensor Wiring When you need more than three door sensors or you need to put all of your door sensors on one port they may be wired in series. The disadvantage of this is that you will know a door opened, but not which one. In this drawing, three magnetic switches are wired in series. You must use Normally Closed (NC) magnetic switches for this configuration. Note that an alarm will only indicate which group of door sensors has been opened, but you will not be able to determine which individual door within the group was opened.
Water Sensor - One Sensor per Port
Single Water Sensor Wiring The water sensor measures conductivity.  No current flows when the sensor is dry, which gives a reading of "99". When water is present, some current flows (the exact amount will depend on the water's mineral content), which will cause the reading on the I/O port to fall as the resistance across the water-sensor contacts decreases.
Water Sensor - Multiple Sensors per Port
Multiple Water Sensor Wiring

If you need more than three liquid sensors, you can wire them in parallel in the same manner as door-position switches.  

Note that again, an alarm will only indicate which group of water sensors has become wet, but it will not indicate which individual sensor within the group is wet.

My smoke detector is reading differently from what the instructions say it should read, why is this?
The smoke detector's operation was inadvertently described in reverse in some early versions of the instruction sheet. A smoke detector should read high when there is no smoke, and low when the smoke alarm is tripped.
How fast will a city power monitor inform me of a power outage?
The IO graph on a CPM will slowly fall should there be a loss in power, it may take a few seconds to drop below the normal operating range.
How can I calibrate my Airflow sensors?

When the airflow is reading higher than 20 or so in still air you may need to recalibrating it. This can by done by:

  1. Airflow is best detected when the AF sensor's open end is pointed towards the object of interest. Keeping this in mind, place the AF sensor in a "still air" environment. The AF sensor should be plugged into the powered-on Super goose unit. Let the AF sensor sit in the "still air" environment for at least 10 minutes while it collects data. "Still air" is an environment where airflow should be low to nonexistent. This level will then correspond roughly to a reading of 20 on the AF sensor.
  2. Telnet into the Wxgoose device. Check the firmware on your Wxgoose. The firmware is located on the top right corner of the web page. If the firmware is version 2.30 or earlier, use:

    login: admin
    password: mallard

    to login to telnet. If your firmware is later than version 2.30 then you must create an administrator account and use that to login to telnet. You can create an administrator account through the 'config' tab located on the top menu on the web page.

  3. Once you are logged in telnet type in the command 'afcal' and hit enter. A few messages should come up regarding 'devices found.' At this point the AF sensor is calibrated, and you may exit the telnet session. The unit now needs to be rebooted for the new calibration to take affect.
Temperature
How accurate is my temperature sensor?
It is accurate to 0.5° C of the temperature.
My temperature sensor is reading high, why is this?
This kind of complaint will occur from time to time. While it is impossible to rule out a bad sensor or device, it is more likely that the temperature is what they are seeing but not what they are expecting, or that they have not been careful to position the sensor in a way that minimizes errors.

Temperature sensors have a finite thermal mass, and must be connected to a measurement circuit in a way that permits some thermal conduction between the circuit and the sensor. In addition, most sensor have self-heating which is the heating of the sensor due to the electrical power that the sensor itself dissipates. The temperature rise seen on the MiniGoose is not due to self-heating, it is due to the thermal conduction from the measurement system (in particular from the Digicube).

The effect of thermal mass is to delay the response of the sensor to a change in temperature and to filter out any rapid changes in temperature. This is often specified as a thermal time constant which is a measure of the time it takes the sensor to respond fully to a step change in the temperature. The DS18B20 does not specify a thermal time constant but I expect it to be on the order of a minute or more. Attaching the sensor to a circuit board or cable will increase the thermal time constant. The thermal time constant is also a function of the humidity and air speed.

To get meaningful temperature measurements, the temp-sensor/measurement system must be accurate, the temp sensor must be located where the temperature needs to be measured, and the temp sensor must be mounted or attached in such a way as to minimize stray thermal conduction.

For remote temperature probes, we rely on the manufacturer of the DS18B20 for the accuracy of the sensor (+/-0.5° C over -10-85° C). Because it has a digital output no accuracy is lost in the measurement system (the Goose). By its design, the customer can locate the sensor where they want to measure the temperature. However, there are a few problems that can arise when locating the sensor. First, the cable must be routed to the location of the sensor and because the cable is thermally coupled to the sensor it can act as a heat sink or source for the sensor. This means that if the cable is routed through a hot or cold area, or against hot or cold surfaces, it can affect the temperature readings.

Secondly, the method of attaching the sensor can be critical. If it is attached to a surface or object, the temperature measurements may be more related to the temperature of the surface or object than the surrounding air. In addition, hot-spots (and occasionally cold-spots) can develop, especially inside cabinets. It is best to mount the sensor by clamping the cable some distance from the sensor and using the stiffness of the wire cable to hold the sensor in place. Hanging the sensor has the same effect. Unless the customer specifically wants to measure for hot-spots the sensor should be placed in moving air, preferably air that is being forced to move with a fan.

The internal temp sensor on the Goose and other products suffers from all of the effects mentioned above, but still can be useful for detecting temperature related problems if accuracy and location are not critical aspects of the measurement. Ensuring good air flow across the front of the unit will improve the quality of the internal temperature measurement.
Can I place of offset on the sensor to compensate for the heat?
No.
My sensor is off by 8-10° F why is this?
Your sensor may be defective please email support@itwatchdogs.com for RMA's.
PowerEgg
What's the purpose of the Power Egg?
There's no easy way to know how much current a power strip is consuming. The Power Egg plugs in between the power source (wall) and the existing power strip.
What does it measure?
Peak volts, low volts, amps, watts, power factor and kilowatt-hours consumed. Volts can range from 100 to 280 VAC (volts AC). Amperage can go as high as 30 amps but the cables available are only rated for 20 amps.
Does the unit operate only from 120 volts?
No, the device will operate from 100 to 280 VAC.
What kind of connectors does come it with?
5-15 is standard. L5-15, L5-20, and 5-20 connectors are optional.
Does it operate as a stand-alone unit?
Yes, a built-in LCD display with backlighting constantly cycles through the data.
How can I log the data?
Attach the Power Egg to any IT Watchdogs climate monitoring hardware with RJ-12 port and you can view graphs or download data as an Excel spreadsheet.
Current Transformer (CT)
What does a current transducer (CT) do?
The CT is an alternating current measurement device. The unit has swing-open jaws that clamp around one wire. The unit is switch selectable for 30,60,120 amps. The output is a DC signal from 0-5V proportional to the current. This device is connected to the analog I/O ports of IT Watchdogs climate monitors. The climate monitor will display a value from 0-99 proportional to both the input voltage and the current measured.
How accurate is the current transducer?
2%
Does it measure voltage?
No, just current.
Does it matter what the voltage is on the power line?
No, typical voltages are 120 to 480 VAC.
What's a typical application of a current transformer?
Three phase load balancing. Three current transformers and a WxGoos or a WxDux provide a low-cost method of balancing the phases. You can also snap current transformers around the wires in a breaker box and measure the current flowing through each breaker. This allows an IT manager to know if any breaker is close to its limit.
How many CT's can a Weather Duck or a Weather Goose monitor?
Three without additional hardware. However, with a product called the CCAT, more can be added as serial devices, i.e. through the RJ-12 ports.
How do I connect the CT? How long can the wire run be?
We recommend 22 or 24 AWG solid conductor wire, but any wire close to that should work. Hundreds of feet on a wire run is typical.
Are other current ratings available?
You can special-order any range up to 300 amps, AC.
Web Cams
How do I connect the camera?
  1. Connect the DLink to a local system with the supplied Ethernet cable.
  2. Power the camera with the power supply that came with the camera.
  3. Make sure both the Power and Link lights are on.
How do I install the software?
  1. Run the CD that came with the camera.
  2. Select Install Software.
  3. Click on Installation Wizard.
  4. Follow the on-screen instructions to install the software.
During this process a program called ffdshow is installed. Included in the ffdshow files is the video codec required to view the video emails sent by the camera. This codec needs to be installed on all systems where the videos may be viewed, which can be done by installing ffdshow on those systems.
How do I set the cameras IP address?
  1. Run the DCS-950 Series SetupWizard. It may take a minute to load.
  2. Click on Wizard to start configuring the camera.
  3. Enter the username and password. The default is admin for both fields.
  4. Select Next to bring up the Set IP Address screen.
  5. Enter the IP address for the camera in the fields.
  6. Click Next when finished.
  7. Select Restart to save changes and wait for the camera to reboot.
  8. In a few minutes the first screen of the setup should show up. Make sure the camera appears in the window on the right and has the correct IP address.
  9. If it doesn't show up select Search.
  10. If the IP address shown is incorrect then start over at step 2 and try setting the IP again.
How do I login to the camera?
Internet Explorer 6.x or higher with ActiveX enabled is required to login to the camera. Refer to Enabling ActiveX, the last section of this document, for more information.
  1. Type the IP address of the camera into Internet Explorer.
  2. On the login screen, see if there is a warning at the top, about refusing to download an ActiveX program. Click on this and download it.
  3. Enter the username and password. The default is admin for both.
  4. Click Apply to login.
How do I update the firmware?
To find out what version the camera is running, do the following:
  1. Login to the camera.
  2. Click the setup button.
  3. Select the Status Tab.
  4. Under Server Status is the firmware version number.

If the firmware version is 1.02 or lower, then the firmware will need to be updated. The following steps will guide you through the update process.
  1. Download the newest firmware at http://support.dlink.com
  2. Login to the camera.
  3. Select setup.
  4. Click on the Tools tab.
  5. Pick firmware from the buttons on the left side of the screen.
  6. Use the browse button to open a Choose File window.
  7. Select the new firmware file, downloaded in step.
  8. Click the Apply button to start the update. This will take several minutes.
  9. Click the Apply button to start the update. This will take several minutes.
  10. The screen will change and give you a Restart option. Select it.
  11. Click the Login button, once the Restart countdown finishes.
  12. Check the firmware version to make sure it updated correctly.
How do I set up my camera to email me when it detects motion?
The first step is to configure the motion detection settings. The following steps cover the basic setup. Consult the camera manual for additional information.
  1. Login to the camera.
  2. Click on the Setup button.
  3. Select the Tools Tab.
  4. Pick Motion Detection on the left of the screen.
  5. Check the Motion checkbox.
  6. Click on the Zone1-3 buttons to view the motion detection region boxes.
  7. Use the sliders to set the sensitivity and percentage for each region.
  8. Select OpenMSD to preview the motion detected in each region.
  9. Save the settings when done.
  10. Click on Tools to go back to the previous menu.

Now that the motion detection is configured, the email settings can be entered. Below are the steps needed to setup email.

 

  1. Select Trigger on the left side of the screen.
  2. Check the By Email checkbox.
  3. If a username and password is needed, fill in these fields and check the checkbox next to them.
  4. Fill in the remaining input fields.
  5. You can select Test to test the configuration, but it still may work even if the test fails.
  6. Click on Apply to save the changes.

If the camera detects enough motion to trigger an alarm it will send an email to the set email address. Then the camera waits for a certain period of time before it can detect and send another email. This wait period is controlled by the Motion Detection Skip Set Time input field.
To test the configuration, wave something in front of the camera to set off the motion detection. Wait a few moments and check the appropriate email address for an alert email from the camera
I see the Login page, and enter the correct username and password, but when I select Apply nothing helps.
An ActiveX application is required to access the camera and will only work with Internet Explorer 6.x and higher. Make sure the IE is not blocking this program from being installed. Allow the camera to install the DLink program if asked by the browser.
The SetupWizard shows that the IP address of the camera was set, but I can't access it with my browser.
Make sure the network card setting are correct for the camera IP address you are trying to reach.
I can access the camera with Internet Explorer, but the Goose doesn't get a picture from the camera.
Check the Camera IP address and camera model in the Goose Configuration. If the configuration looks correct, then make sure the camera is running a firmware version 1.03 or higher. If necessary, download the newest firmware from http://support.dlink.com and update the firmware on the camera.
How can I enable ActiveX only for the WxGoos?
Medium Security Settings Security Settings to Medium
Trusted Sites Settings Changing Settings for Trusted Sites
Adding IP to Trusted Sites Adding camera IP to trusted sites list
To setup the DLink camera, ActiveX must be enabled. Depending on the Internet Security settings, ActiveX is normally enabled. However, some consider ActiveX to be too much of a security risk and disable it. A way around this is create a list of trusted sites and enable ActiveX for those sites only. Below are instructions for both enabling ActiveX for all sites and just for the Trusted sites. Consider the security risks before changing the security settings.

Enabling ActiveX for Trusted sites:
  1. Open Internet Explorer.
  2. Click on Tools in the menu bar.
  3. Select Internet Options.
  4. Select the Security Tab.
  5. Make sure that the Internet icon is selected.
  6. If the security is set to Medium, then ActiveX is enabled and the camera should work. If the setting is something else, then click Default and you should see the level change to Medium. Refer to figure 1.
  7. Click the OK button at the bottom of the screen to save the changes.

Enabling ActiveX for all sites:
  1. Open Internet Explorer.
  2. Choose Tools from the menu.
  3. Select Internet Options.
  4. Select the Security Tab.
  5. Click on the Trusted Sites icon.
  6. Move the security slider to the left to Medium. If there is no slider then click on Default Level to get one. This can be seen in Figure 2.
  7. In the middle of this window and to the right is the button Sites. Select it.
  8. Uncheck "Require server verification (https:) for all sites in this zone".
  9. Enter the IP address of the DLink in the first input field.
  10. Click Add to put the camera IP in the list of Trusted sites. Refer to Figure 3.
  11. Select OK to close this window.
  12. Click OK at t he bottom of the Security page to save the settings.